FAQs

Courses

How do I access my course?

You will receive an email from us with your express login information, you create an account and will be able to login on all devices with the login information you select and track, learn & use your course

Do I have unlimited access to my course?

Yes, 100% unlimited access there is no rush to finish!

Can I revisit the course?

You can go back over the course and watch it as many times as you like

I cannot login to my course?

Please note the website we host our courses on is here so logging in needs to be done on this, it is a bespoke training platform we build rather than clogging up our main website we use to sell the products

Downloading Your Product

How do I download my product?

We send an almost instant digital download email with a link to your product so just make sure your email address is correct. 

I didn't receive my product download?

Email us contact@soundboxmusic.uk in the rare case of not receiving a product we will fix it

When I try to unzip my product it is corrupt or empty?

Some operating systems require a dedicated unzipping software such as WinRar, Unzip, Keka or many more free softwares

Shipping & Delivery 

How long does my order take?

We hand pack, process & fulfil your order ourselves to make sure it is of the highest standard and correct, we do this daily and most orders are complete and sent out the same day if ordered the same day..

We are human, we are music lovers and we are addicted to making music also..

Our average delivery rates currently are:

UK - 3-5 Days Europe - 5-7 Days USA & Australia - 10 Days Rest Of World - 10 Days

We take care of and commit to your order fully to make sure its dispatched perfectly and safely.

Is my order trackable?

We are based in the UK and all UK orders get sent first class so arrive in 48 hours maximum, we dont track these as this service is the quickest and cheapest for the customer. All our internationals are sent tracked and we can provide you with tracking on request.

Which shipping companies do you use? 

We use the Royal Mail & Post Office here in the UK

For all tracked and express orders, we’ll send you tracking links so you can get updates on where your order is. 

What are the delivery costs? Why are my shipping charges higher when I order multiple items?

We calculate our delivery costs based on what couriers charge to deliver your order.

Other Questions

Are your samples, templates & presets royalty free?

You can use all of our sounds and samples, and templates in your tracks no questions asked, completely 100% royalty free..

The templates of course are there for inspiration and for you to work things out and experiment but you can use everything 100% royalty free.

Can I use your MIDI & Samples in my tracks directly?

Yes you can use anything we sell as your own, don't hold back!

Can I return my pack?

We don't offer returns on digital products as it's not possible to physically return a product, we trust our customers reviews and our years of experience to know we provide the highest standard of samples and packs - If you do have issues or problems with the packs we are more than happy to resolve for you.